I got a complimentary upgrade to a king room, a nice gesture. The hotel's location is amazing, close to Channel ports.- The property is only 4 km away from Monte Jaizkibel.

Cleaning the right room.. The gentleman who served us the right dinner.

The lack of a fatal staff coordinator... There I leave it, I say no more. If I let all the guests who are staying know that before they go, they should tie up all the strings and not get the surprise that I got, that I said I wanted breakfast included and then I got the surprise that I got the ticket for the breakfast separately. Another thing ... guests should bring tissues because we have been without toilet paper, the response of the receptionist was "" to have gone down to ask for it at reception "" . That's not the solution, I don't have to go down to ask for paper, I'm going on holiday. Obviously I will not recommend it to anyone anymore. That's it. The breakfasts were a bit scarce, they barely put bread for toast or assemblies. I usually find in hotels, gel, shampoo and personal hygiene accessories, not here, here you have to ask for it. It doesn't seem right either.

The hotel was impeccably clean and had friendly efficient and very friendly staff apart from the receptionist that checked us in on the first night. Had good-sized and cheap room with large terrace for dog, which we loved. The location was comfortable and unbeatable - not far from restaurant and bar and France and Spain. Also, it was 10 min drive from Hornos de Irungurutzeta.

The inexpensive double room we got was nicely arranged with a fridge when we arrived.

The food was brilliant, and I have nothing but fine memories from this trip. The location was marvelous and unbeatable for a trip to Irun.- I had the triple room, which was huge and had a balcony.- The hotel was placed within 5 km of the airport.

The room was huge and adequate and it had central heating, a work desk and a satellite TV. Excellent service was provided here...

The room is not bad, the bed is good although a bit small being a double. The cleaning's pretty good. They have a kettle with sachets of coffee, tea and camomile, which they replenish every day and for free. The hotel is in a good location to move around the area. . Parking is free although you may have trouble finding a parking space if the hotel is very crowded. It was easier when they opened the area reserved for buses.

hotel is more expensive than the other four-star hotels we've been to. rooms overlook the reception area and bar/restaurant which is an open space, leaving everything connected. means a lot of noise, as the bar / restaurant is very busy. last straw is to use the whole common area as a playground for the children, with running and shouting in the corridors. We had not seen anything like this until now. One day we tried to take a nap and it was impossible. In the bathroom there is only one bar of soap and a soap dispenser in the shower, although you can ask for whatever you need. litre and a half bottle of water costs 2. 60 euros, bit expensive, really.

The location is convenient and close to San Sebastián, public transport, and motorways, and the triple room features central heating, a work desk.

Check in was easy, staff were friendly and helpful and the food in the bar was good. The room was clean and comfortable.

The entrance to the hotel needs to be better signposted as we missed it first time because the Satnav told us we had arrived when we were at the roundabout!

Fast and pleasant service for the traveller

The restaurant was closed in the evening but the bar meal service was adequate

We liked the stay, it was a fine experience. Everything was great for our purposes, one night. - the location was stunning. - the staff was polite and nice during the whole stay. - Mendibil Shopping Mall was only 4 km from the hotel.

The staff were friendly enough and the breakfast option of juice, croissant and coffee was good

Appearance did not look like photo on website. One bedroom smelled of cigarette smoke. Hotel located between two busy roads. Building ugly-outside and inside. Lounge area was smoking area!

Regrettably I cannot think of anything that I liked about our stay.

Everything. We were woken throughout the night by other guests arriving - the layout of the hotel made this possible. We ate in the hotel restaurant and the food was diabolical.

The double room was equipped with central heating, a work desk, and satellite TV; the food in the restaurant was fantastic; and the location near a lovely park was convenient.

Comfortable place, it has outstandingly accommodating staff apart from the receptionist that checked us in on the first night.